I would like to thank you for the wonderful work you have done for me as a landlord during the last financial year. I know I have a very professional management staff looking after my property.

Lorraine Howes has managed our rental property for many years.  During this time she has exhibited extremely high degrees of professionalism and efficiency in carrying out the many responsibilities of a Property Manager.  On many occasions she went beyond what would normally be expected of her in her role to handle awkward situations and in doing so made my life a lot easier for both myself and the tenants of my property. Property reports were filled out diligently and honesty which enable steps to be taken where necessary to remedy problems.

I would like to thank you for all the fantastic work that you and your team are doing in regards to managing our investment property in Aberglasslyn.  We have been very impress with the quick actions you take.  We are very lucky and grateful to have you looking out for us, so thank you very much for all your work.

I’m thrilled to share that I had an incredible experience with Isabella. I never imagined I’d be accepted for a rental, but I believe she played a significant role in my success. Her excellent communication skills made me realise she genuinely wanted to help and cared.

I truly appreciate it.
Thank you kindly.

I have had a long standing association with Shortland Property Managenent and have always found them approachable and able to meet needs.
To the people who leave bad reviews maybe need to look at the way they left their property or the outstanding debt that they incurred

As a fellow professional in the real estate industry, I’ve can confidently say Donna and her team are exceptional operators. Their professionalism, depth of knowledge, and consistent communication set a high standard within the property management field. Donna demonstrates strong leadership, attention to detail, and a genuine commitment to achieving the best outcomes for her clients.

I would like to express my appreciation towards yourself and your business on your professional management if my rental property. For the past 5 years your office has managed our property in Raymond Terrace.  During this period you have shown to be very competent m diligent and attentive to all matters raised. You have always been quick and efficient throughout the management process, especially the minimal turnaround time we had with tenants.  You have always promptly responded to my calls and most importantly you have been very trustworthy and honest.

We have immensely enjoyed the time we have spent in the locality and appreciate the high standard of service offered by your company.  I will be sure to recommend your services to anyone who enquires.

Lorraine Howes has been our Property Manager overseeing my investment property at Adamstown Heights.  During this time she has been an energetic Property Manager.  She is invariably pro-active concerning work required on the property and has always provided reasonable and sound advice concerning requests and concerns of tenants.  She has not failed to keep me informed of tenants concerns and has responded in a timely manner to my requested for work or for advise concerning property improvements and upkeep.

We have had our property managed by Lorraine since 1991.  During this time any problems & building maintenance have been managed competently and with minimal problems.  At all time we were kept informed where necessary.  Lorraine is a professional and dedicated Property Manager who is not restricted to 9-5 Monday to Friday.

Recently I have moved, downsized into a new home, fresh start for myself and my child. Property manager tayla butler went above and beyond to make this happen for me and I couldn’t be more grateful to her. She is the kindest and best property manager I have come across.

Donna is hands down one of the best property managers in the Newcastle and Hunter Region. We have worked closely together over many years now and I could not talk more highly of her. She goes above and beyond always to look after everyone associated with the business, she is very reliable, always responsive and goes that extra mile every single time without fail. Not to mention she is great at what she does when it comes to servicing both landlords and tenants. If you have any new build properties that you are looking for someone to manage from the Hunter all the way down to Central Coast then there is only one phone you need to make!

We appreciate all your support Donna and we are looking forward to continuing to work together long into the future!

Exceptional Property Management by Chloe Stuart at Shortlands Property Management, Wallsend NSW 2287

Chloe Stuart has been incredibly instrumental in managing our property, ensuring a seamless transition from one tenancy to the next. Chloe strikes a perfect balance between meeting the needs and expectations of both tenants and landlords, all while adhering to NSW compliance and regulatory requirements for tenancy management.

Her eloquence in communication, coupled with her strategic use of Shortlands Property Management's systems and processes, facilitates efficient and effective communication between tenants and landlords. We are constantly amazed by Chloe's dedication to serving the best interests of both parties, fostering sustainable relationships that benefit all involved.

Chloe possesses a deep understanding of the local market, including demand and supply dynamics, renter proportions, and open inspection processes. Her expertise allows her to employ strategies that maximize rental income for landlords while balancing the interests of tenants. We must commend her for her meticulous planning and flawless execution, which resulted in a smooth tenant transition with zero days of rental loss.

We highly recommend Chloe Stuart for any property management needs in the Maitland NSW region. Her hard work and dedication make her an invaluable asset to Shortlands Property Management. We wish her the best!!

A year ago I was 38weeks pregnant and facing homelessness with my other two children and pets, Donna herself spoke with owners and got me an approval within the week, it was the best news!
And now a year later I am looking for a new rental and have a broken foot with strict bed rest/no weight bearing, Steph has kept up amazing communication and has organised facetime/videos to inspect properties.
This real estate is like no other ive come across, genuine compassion, they go above and beyond for the renters !!!

Shortland Property assisted us on our time of need. The staff are amazing, and I would recommend their services above any other real estate or property management.

I recommend this property management to any property owner or someone looking to rent a property highly professional team to deal with.

Our investment property is in great hands with the team at Shortland Property Management. They take all of the hard work in managing our investment property. Being a nervous first time investor they've made us feel so comfortable.and relaxed with our decision. Thankyou to the Shortland Property Management Team.

I was living in my second rental ( not through Shortland property management) and got the dreaded phone call that we had to move out,
I emailed Shortland property and within 2 days I had a phone call back with houses to come and look at, with in a WEEK AND A HALF we had been approved for a place! Not only did they take all my phone calls, send our applications through to friends of theirs in the realty business, stay in constant contact and gave so much reassurance, but they were so understanding and so supportive and during this rental crises gave me so much hope! I’m so incredibly thankful, best realestate I’ve gone through! I’ve recommended to all my friends! I’ll never apply for a house through any other realestate!

We have just moved into a home with this company and we couldn’t be more happier Lachlan has made this process so much easier for us and he always is ready to help answer any questions I may have and if I can not reach him then he always returns my call or email
I honestly couldn’t recommend him enough
Thank you Lachlan and Shortland property management

The staff are lovely at Shortland Property Management and very helpful.

We couldn’t be any more happier with Lachlan. He works quite quickly to meet all our needs in finding a home for our family. We couldn’t be any more thankful for everything the team has done for us.

Very professional, helpful, any issue that arised it was sorted to quickly and efficiently. Donna and the team were great and understanding. Highly recommend.

Donna always goes above and beyond and makes herself available 24/7. The team at Shortland property offer the best service and treat you as a person and not a number. Would highly recommend to anyone

Great service

I highly recommend Steph from Shortland property management. She was extremely helpful and thorough in her work. She was willing to go the extra mile for me.

Absolutely outstanding service from Lachlan. Cant rate him highly enough. Very professional and went out of his way to help get us our rental. If I could give 10 stars I would

Super easy to deal with

Outstanding!
Lachlan went above and beyond for our family, finding us a property that suited our needs. There was no guess work as the professionalism and responsiveness was excellent.
With Covid lockdown, the stressful situation was eased and and we couldn't be happier. Thank you again for your amazing work.

Donna Gardiner is the Managing Agent for the Rental Property situated at 1/185 Bridge St, Morriset.
Donna Was extremely helpful, open, honest, reliable and transparent throughout the whole rental tenancy process.
Donna cared about Jackson and Fiona, and understood their needs, where other Agents did not possess the empathy and compassion.
Donna was readily available to answer our questions, even out of business hours. My gratitude and appreciation for Donna's kindness, empathy and professionalism she shows is an asset not only for Shortland Property Management, though for the Community.

Well done and don't change a thing .

I had an inspection booked for a property with Lachlan Williams. He was very responsive, very descriptive and answered all the questions that I had. It was lovely interacting with him.

I was a tenant of Shortland Property for 15 months. The staff were always responsive, if there were any maintenance requests that needed actioning they were always put through promptly and I was given plenty of advance notice regarding inspections and any planned works by the owner. I would happily rent through this agency again .

Since moving to Australia from Canada, my wife and I have noticed one common theme about the property managers, they don't seem to care. However, Vicki from Shortland Property Management is the exception. She was always polite, we could contact her anytime via mobile (personal?), and she always returned our messages. Unlike practically every other property manager we came across. Ask for Vicki Ritchie is you want a quality manager.

Best property management team in Newcastle

A superior professional management team. With a truly high level of property management and tenant selection. Proactive in looking after properties ensuring your investment is well managed with the highest regard to your investment outcomes. Partnering with Shortland Property Management to profit from investment is a sure way to success.

Donna always does a great job looking after my property.
Staff are always very professional and happy to help.

Easy to work with, never had a trouble with them! Highly recommended to anyone

Shortland Property is a fantastic Real Estate and I highly recommend them to everyone.
I highly recommend Donna as she is a fantastic property manager

Vicki and Cody and all of the staff at Shortland Property Management are a pleasure to deal with showing professionalism and maturity at every turn. As a long term tenant of Shortland Property I would highly recommend their services to any prospective tenant.