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Landlord Document Portal
We introduced PropertyMe Owner to all of our Landlords. This is a 24/7 portal where Landlords can obtain monthly statements, end of year statements and Landlord correspondence.
MONTHLY STATEMENTS
Every month, Shortland Property prepares and forwards to you a detailed rental statement for your property including all incoming and outgoing disbursements. Your rent monies will automatically be deposited into a nominated Bank Account. Rent monies can be automatically deposited on the 15th and EOM of every month.
At the end of each financial year we will forward to you a “profit and loss statement” detailing the income and expenditure for each individual property you own. This report is a consolidation of your monthly statements and provides easier accounting for your taxation purposes.
Landlord Insurance
It is recommended that all Landlords take out a Landlord Insurance Policy to help protect their most valuable investment.
Tenant circumstances can change such as loss of job, death, health concerns or family issues.
Things to consider when choosing an Insurer
Excess payable on rent arrears
Excess payable on damage – per item
Is the tenant required to be in a fixed lease at all times
Smoke alarm compliance
1st May, 2006 it is illegal not to have a smoke detector at the premises, how many smoke detectors are determined on the size of the home.
Our office policy requires a qualified technician to attend the property every 12 months to carry out maintenance and test the smoke alarms. We are then issued with a certificate of compliance to prove the Landlord/Agent maintains the smoke alarms.
Utility & Property Services
For newly constructed properties, a telephone line connection may be required to facilitate the tenant’s access to phone and internet services. Where applicable, a connection fee of $300.00 will be reimbursed to the tenant.
Our office will also coordinate the delivery of garbage and recycling bins to the property to ensure all essential services are in place prior to occupancy.
Brand New Homes
Shortland Property Management specialises in the professional management of brand-new investment properties, ensuring your asset is protected from day one. Our experienced team provides proactive communication, thorough tenant screening, routine inspections, and efficient maintenance coordination to help maximise your return while maintaining the presentation and condition of your new property. With a strong focus on compliance, attention to detail, and personalised service, we are committed to delivering peace of mind and exceptional property management outcomes for our landlords.
Repairs and Maintenance
Shortland Property is available to both landlords and tenants 24 hours a day for any necessary repairs. This enables us to keep control of repairs and costs. We will have maintenance workers on standby (or you can use your own tradesmen) to carry out any repairs that are necessary. Repairs are monitored closely and action is taken according to your instructions. The owner will be contacted for all repairs therefore we ask that all contact numbers are supplied to our agency. If we are unable to contact you and it is an emergency, Shortland Property out of necessity will attend to the matter and inform you in writing. Payments of repairs are deducted from the rental income, a copy of the invoice attached to your statement.
When carrying out inspections, all care is given to detail. Maintenance requirements will be passed on immediately, however it must be noted that we are not licensed builders and should not be relied upon as such. Shortland Property also suggests having the electricity, plumbing, pest control and construction of your building checked on a regular basis.
Agreement Preparation
We prepare all the necessary documentation and arrange signatures for the Residential Tenancy Agreement and lodgment of the bond form. A copy of the agreement and a detailed condition report will be sent to you. The tenancy agreement and condition report are explained to the tenant verbally before signing the lease.
Shortland Property ensures that all of the legal requirements under the various pieces of government legislation are complied with and that the tenancy agreement prepared by us is legally correct and binding.
Arrears Control System
Shortland Property provides a daily “arrears report” which is acted upon immediately. The tenants in arrears are contacted and followed up with verbal and written instruction to rectify their rental arrears. A warning is issued explaining that if they fail to pay they will be served with a Termination Notice. A Termination Notice is issued when a tenant is fourteen (14) days is arrears. This is usually a sufficient incentive to get most tenants to pay their rent. However, should this warning fail to bring result, we will contact the landlord to discuss the matter as to further termination proceedings.
If a tenant is five (5) days in arrears the owner is notified in writing explaining the arrears!
Statutory Disbursements
Shortland Property will arrange payment of your water rates, council rates, body corporate levies. Shortland Property will automatically invoice the tenant for any water usage charges where possible. We will then have your tenant reimburse the water usage and this will show on your statement.
Payment of Rent
Tenants pay rent at any National Bank in Australia. Rent can be organized to be directly debited from the tenant’s bank account (with the tenant’s permission). Rent can also be paid via the Internet. Rent can also be paid via phone banking, BP banking and at any Post Office in Australia. We are also connected to Centrelink and have rent directly debited to Shortland Property.
Property Inspections
Shortland Property includes an initial inspection carried out eight (8) weeks after the new tenants have occupied your premises. We are allowed four (4) inspections per year and depending on how the tenant is maintaining the property we will take into consideration the tenant’s privacy by completing fewer inspections.
We provided a written report advising you of the condition of your property and any recommended maintenance work that may be required to keep your investment in top condition that guarantees you a maximum return. Any comments on the report are welcomed. We also do drive pass inspections periodically.
Rent Reviews
Shortland Property keeps an update on the rental market. Every six (6) to twelve (12) months. We assess the rental on your property taking into account the current rental market, the vacancy factor in the area, the general condition of the property, and the quality of the tenant and the length of their tenancy.